Currently, our system does not support direct upgrades or downgrades. To make any changes to your subscription plan, please contact our customer support team, and they will be happy to assist you.

To prevent future automatic renewals, you can cancel your subscription by contacting our after-sales support team. Your service will remain active until the end of your current paid billing period.

If you wish to stop your service immediately and request a refund, please inform our support team directly, and they will assist you based on our refund policy.

An activation failure can occur for a couple of reasons:

• The subscription order has already been activated by a different Plaud ID.
• Your Plaud ID already has an active subscription, and only one subscription can be active per account at a time.

For assistance with any activation issues, please contact our customer support team. They can investigate the cause and help you find a solution.

All customers who purchase a subscription on our Plaud brand site will receive an email from the Activation Center to activate their membership. Customers purchasing a redemption code or an hourly package will not receive this email.

If you are experiencing trouble logging in or have not received a verification code, please contact our customer support team directly. They will be able to verify your account and assist you with your cancellation request.