Política de envío

We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us:

We do not process shipments on weekends or holidays. If we experience a high volume of orders, there might be slight delays in delivery. In such cases, we will send you an email reminder. Please allow a few extra days, especially if there are adverse weather conditions affecting deliveries. If you haven't received an update on your shipment within approximately 3 business days, please contact us at support@plaud.ai, and we'll assist you promptly.

We offer worldwide shipping, including the following countries. (Note: We also do not ship to P.O. Boxes, APO/FPO/DPO addresses.):

• Angola

• Argentina

• Aruba

• Bangladesh

• Barbados

• Belize

• Bolivia

• Burkina Faso

• Burundi

• Chile

• Colombia

• Costa Rica

• Curaçao

• Côte d'Ivoire

• Dominica

• Dominican Republic

• Ecuador

• El Salvador

• Eritrea

• French Guiana

• Georgia

• Ghana

• Guyana

• Kenya

• Kyrgyzstan

• Madagascar

• Mauritius

• Mexico

• Morocco

• Mozambique

• Namibia

• New Caledonia

• Niger

• Nigeria

• Peru

• Republic of Cameroon

• Réunion

• Senegal

• Sri Lanka

• Tajikistan

• Tanzania, United Republic Of

• Trinidad and Tobago

• Uganda

• Zambia

 

Countries or regions not listed in the above shipping table are currently not supported due to local or state regulations or address types that cannot be serviced by certain carriers.

We offer free shipping to most regions.

For some remote or special regions, an additional shipping fee may apply due to higher logistics costs. The final shipping cost will always be shown at checkout before payment.

Thank you for your understanding.

All international orders are shipped on a Delivered At Place (DAP) basis. This means that Plaud AI does not collect or pay import duties, customs fees, or local taxes (such as IVA, VAT or GST) on behalf of customers.

Customers are responsible for any applicable import duties, taxes, or customs charges required by their destination country. In many cases, shipments under a certain value may not incur additional charges, but this depends on local regulations.

To track your order, log in to https://global.plaud.ai/ using the email address you provided during your purchase, and click on "Orders" to check the status. If you need further assistance, please reach out to us at support@plaud.ai. Our customer service team aims to respond within one business day.